Shipping / Returns
Forms of Payment
We accept Visa, Mastercard, American Express, Discover and Applepay.
Order Fulfillment
Please be sure your delivery address is secure.
Spartan Shop is not responsible for packages once they are delivered to the customer’s requested address.
Spartan Shop typically processes online orders within 1 - 4 business days, given all items are in stock.
If you require expedited fulfillment, please contact us at hello@spartan-shop.com or 503-360-7922.
Orders are shipped via USPS or UPS.
Expedited orders received after 1pm PST will ship the following business day.
Expedited orders received before 1pm will be shipped same day.
Overnight orders placed before 1pm Friday will not be delivered until the following Monday.
Made to order lead times are estimates, and may vary due to material shortages and unexpected manufacturing delays.
Damage
If your order is damaged, please keep all original packaging materials and notify us at hello@spartan-shop.com right away.
Any damage to a received shipment must be reported immediately upon receipt.
No damage claims will be accepted after 7 days past delivery.
Damaged furniture and freight shipments must be noted on the BOL immediately when received. All insurance claims are processed through the freight company and are not the responsibility of Spartan Shop and the designers it represents.
Return Policy
Furniture and lighting, trade discounted items, international orders, and items marked on the product page as "final sale" are not able to be cancelled or returned for credit, and are final sale.
If you would like to return an eligible item for store credit, please email hello@spartan-shop.com and we will send you return instructions. Please do not mail any returns without first contacting us.
Eligible items may be returned for store credit within 14 days of receipt, provided they are in their original condition.
All rushed, customized or otherwise modified order fees are final sale.
Please note: shipping charges are non-refundable unless product is determined to be defective or damaged. We highly recommend shipping your return with full insurance as well as tracking information.
Return shipping costs are the responsibility of the customer. Spartan Shop does not supply return shipping labels or cover return costs.
Spartan Shop is not responsible in the event that a customer return is lost or damaged in transit.
International Shipping
Spartan Shop ships orders internationally.
To receive a shipping quote, please email hello@spartan-shop.com with the following information:
-a list of the items you’d liked to purchase.
-your exact shipping address.
-your telephone number.
Please be aware that all international orders are shipped via DHL Express Worldwide and typically spend 6 - 12 business days in transit.
All international orders are final sale. Returns are not accepted on international orders.
Spartan Shop is not responsible for import fees, taxes, VATs or any other customs fees should your package be processed by customs.
Be aware that if customs processes your shipment, you may experience delays. If packages are refused due to unexpected customs charges, you will be charged for both outgoing and incoming shipping costs, as well as the customs refusal fees. Unfortunately, we have no control over these charges or delays and cannot predict what they might be. We suggest that you contact your local customs office for additional information. Thank you for your understanding.
We strive to keep our website’s inventory updated at all times, however item availability is not guaranteed. In the unlikely scenario that an item is sold out, you will be notified via email. Orders with sold out items will be refunded, or the amount of the sold out item/s will be credited back to the original form of payment. Orders with sold out items will be sent partially fulfilled (less the sold out item/s.)
